Trouble shooting for pair up Soliom +

1. If the camera LED doesn't blink blue, which means the camera is not in ready to pair condition.
①Please power on the camera and hold on the reset button for 4-5 seconds and then release it when you hear "system reset" to reset your camera to default.

2. When your camera always blinks and won't go into next step, which means your camera didn't pick up your QR code information or didn't pick up your Wi-Fi correctly.
① Please make sure your phone is connected with your 2.4G Wi-Fi. When your 2.4g Wi-Fi connected correctly to your phone,your Wi-Fi name will be recognized by the camera and pop-up on the Wi-Fi input page automatically. Only when your Wi-Fi name shows up automatically, you can pair up smoothly. If no pop-up of your Wi-Fi name, please check below and tick the location permission from your phone settings for Soliom+ APP.

② Please try to avoid your phone screen too light or too dark so that camera can read the QR code clearly without reflecting light.
③ Put your phone, camera and router within 1.5ft to get a strong Wi-Fi signal strength.
④ Please let your phone to forget your 5G Wi-Fi connection from your Phone Wi-Fi list.
⑤ lf you use sound wave pair up, please make sure your phone volume is turned up and your router ID+ password no more than 32 digits.

3. Pair up failed after you got 100% process finished or Camera LED stays blue or red, which means your camera can not recognize or timeout to obtain your router IP.
① Put your phone, camera and router within 1.5ft to get a strong Wi-Fi signal strength.
② Please enable your router DHCP option and set your router to dynamic IP addressing to avoid conflict with your other wireless devices for one static IP address.
③ Reboot your router to reallocate your IP address and refresh your network.
④ Reset the camera and change to sound wave pair up method for a try.

4. Camera always prompt up with "incorrect password".
① You may switch upper case to input your special character wrongly.
② Recommend you to change an easy Wi-Fi password for your router with 8-12digits (numbers+letters) without special character to avoid input errors.